All contracts for the sale by Industry Interior customers are governed by these conditions, which form an integral part of every offer and purchase of products. The general sales conditions are those in effect at the time of confirmation of the order.
1. PRODUCTS: PRICES AND FEATURES
Except where noted otherwise, the prices posted on www.industryinterior.com site are in Euro and have VAT included. The shipping costs are calculated based on the destination after adding the items into your cart.
The prices published on the website are subject to change, according to the provisions from the manufacturers. The updated prices replace the previous ones and are dependent on the availability of products.
The prices are calculated following a request for a quotation and are supplied with or without VAT and can be estimated with or without transport costs, according to the desires of the customer. Any options chosen by the customers shall be reflected in the offer. If there are questions about the quotations received, you can contact our customer service, by e-mail, or by telephone +39.040.307028 from Tuesday to Saturday, from 9am to 7pm.
The technical and functional characteristics of the products published on the site Interior Industry are those provided by manufacturers. Industry interior will not assume any responsibility regarding the veracity of this information.
The images are show for illistrative purposes only and are not legally binding. We assume no responsibility for any problems caused by the technical difficulties in accessing the Website on the customer's part .
The customer is the only responsible for the choice of products that he/she orders regardless of the advice that our team of architects provides.
All the tax records relating to the goods ordered will be issued by Mobil service s.r.l upon receipt of the advance payment and the balance. It is therefore necessary for the customer to provide, during the purchase, all the necessary information for the billing.
3. ACCEPTANCE OF ORDER
The signing of the contract will happen only after confirmation of the order by Industry Interior.
The customer shall receive a payment receipt notification containing the confirmation of the order. From this moment, the customer, if he ordered customized products according to their needs, will not be able to cancel or modify the order.
The order will be confirmed by Industry Interior only upon receiving the signed quotation, and the down payment of 50% of total purchase amount.
Industry Interior reserves the right not to confirm an order for any reason relating to a supply problem, in which case we will refund the full amount already paid, without any fines.
4. COMPLETION OF THE ORDER
Once the down payment equal to 50% of the total is made by the client, we reserve the right to verify that the transfer has been received. If this proves to be the case, we proceed to sending the order to the factory, with a approx. delivery date of 6-8 weeks to our warehouse in Trieste. We will inform the customer about the estimated time of arrival as soon as possible.
Once the merchandise is ready at our office, we will notify the customer by sending the final invoice; once the balance is paid, we will bring the goods to the courier to make the delivery, which will take about 5-10 work days for the deliveries to the EU countries or 2-5 weeks for deliveries in the non-EU countries.
Industry Interior assumes no responsibility for any delays in production or shipping. However, we will notify the customer should any delays happen.
5. PRODUCT DELIVERY
Unless noted otherwise, the products are delivered to the address indicated by the customer at the time of purchase.
The shipments will take place upon receiving confirmation of payment of both parts of the total from our bank. If the order includes items from different brands, it will be sent, unless otherwise agreed upon, in a single shipment, which will take place when all the products will be at our warehouse and after receiving the total sum for the order.
For our shipping we rely solely on specialized transporters in the furniture industry, with worldwide subsidiaries. The goods are always insured and covered for any damage due to transport, to ensure the maximum protection of the buyer.
The delivery is considered complete only when the delivery document issued by the courrier is dated and signed by the customer.
6. RECEIPT OF GOODS
At the time of delivery, we recommend that the customer verifies the content and condition of the goods received before signing the signing of the delivery document. More specifically, we suggest to pay attention to the following things:
1. Number of packages: must match the number indicated in the transport document accompanying the consignment;
2. Packaging: must be intact, not damaged or wet or otherwise altered. Should any faults be discovered, the customer must refuse the delivery or put in writing his/her reservations, detailed and dated. In this case, if the courier document is signed without any notes, the customer will not be able to open a dispute concerning the appearance of what was delivered. Any problems concerning the physical integrity, correspondence to the ordered goods or completeness of the products received must be reported no later than 5 (five) days from the delivery, evidence shall be constituted by the date reported on the document signed on delivery.
3. Acceptance with reservation: In case of visible damage or suspected tampering (for example hairpieces packaging tapes) it is better to record the damage by reporting it on the consignment note that the courier asks you to sign at the moment of the receipt of delivery.
Even if the packaging is good, we still recommend to write Accepted / subject to verification on the waybill.
You should tell the courier that you are: ACCEPTING GOODS THAT ARE SUBJECT TO VERIFICATION.
Damage that is only evident after unpacking must be reported within 7 days (Sundays and holidays excluded) after delivery, by a registered letter to the courier holding him responsable for all possible consequences.
7. ACCEPTANCE OF DELIVERY OR DISPUTE
If the customer does not accept delivery of the goods within the period prescribed by the carrier, there may be additional costs, and in extreme cases, the products may be returned to Industry Interior. As for international deliveries, non-payment of customs fees or duties, where required, may lead to delays in the delivery (of which we do not assume any responsability).
In the event that the goods received do not correspond to what was reported in the report of the order or, in the case of a quotation, in the offer sent to the customer, the customer must return the products within 5 (five) days of receipt, in a sealed box, intact and not altered in its state inclusive of the accompanying documents. Once we receive it, we will proceed to ship (at our own expense) the correct goods.
8. MAJOR FORCE CAUSES
Internal or external strikes in the company, transport blocks and telecom blocks are considered major force causes, in addition to those regarded as such by international law.
In case of any major force causes the execution of orders shall be suspended. If a major force cause shall persist for 2 (two) or more months, the order will be automatically cancelled, unless both parties agree otherwise.
9. WARRANTY AND TECHNICAL ASSISTANCE ON PRODUCTS
Any defects covered by warranty must be reported, under penalty of forfeiture, within 5 (five) days from the delivery date. Customer will be entitled, in case of defects covered by the warranty, to replacement of damaged goods upon return of the products that are damaged. The customer does not have any right to receive monetary compensation for the damage. Shipment costs required for the replacement of damaged products will be charged to Industry Interior.
Industry Interior, in any case does not provide any additional guarantee on products than the one provided by its suppliers/manufacturers. Technical assistance covered by the warranty will be provided by individual producers in accordance with terms and procedures specified in documents provided with the products.
Should Industry Interior be liable in any way (including the case of non-fulfilment, in whole or in part, of its obligations to the Customer) the liability of Industry Interior cannot exceed the price of the purchased products in dispute.
10. RIGHT OF WITHDRAWAL
In accordance with the Article. 5 of Legislative Decree 22 May 1999 n. 185, the customer (if he/she qualifies as a consumer under article 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to cancel the contract and return the ordered goods, without penalty and without giving any reason, within 15 (fifteen) days from receipt of the products themselves.
To exercise the right of withdrawal, the customer must inform the company Mobil Service s.r.l of the decision to withdraw from the contract signed with an explicit declaration, in one of the following ways:
- by post: MD Arredamenti - Via Economo n. 5 / A - zip code 34123 - Trieste (TS) - ITALY
- by fax: +39.040.3224400
- by e-mail: firstname.lastname@example.org
Should the client choose to recede from the contract, all payments made on our behalf will be reimbursed to the customer, including the costs of delivery, without undue delay and in any event no later than 15 days from the day when we will be informed of the decision of recession.
The refunds will be made using the same means of payment used for the initial transaction, unless the customer wishes otherwise. In any case, he/she will not incur any fees as a result of this reimbursement.
The refund may be suspended until receipt of the goods or until the demonstration by the consumer of having sent back the goods.
The goods will be returned or delivered to us at Mobil Service s.r.l - Via Pigafetta n. 5 - zip code 34123 - Trieste (TS) - ITALY without undue delay and in any case within 15 days from the day when the customer has notified us of its withdrawal from the contract. The deadline will be respected if goods will be sent back before the expiry of the 15 day period. The direct cost of returning the goods will be charged to the customer.
The customer is responsible for the decrease in the value of goods resulting from the incorrect handling/using of products. The product must be returned undamaged and in saleable condition.
The right of withdrawal can not be exercised by the customer in the event that the goods purchased has been customized and made according to customer requirements.
The requirements for placing an order are as follows:
- 50% of the total price upon confirmation of the order must be paid
- 50% of the total price when the goods arrive in our warehouse and are ready for shipping must be paid
Payment methods accepted are:
- BANK TRANSFER
- CREDIT CARDS THROUGH PAYPAL PLATFORM
By ordering on the site www.industryinterior.com the customer agrees to pay the agreed amount for the goods ordered and the eventual transport and solder, VAT or other taxes on the import of goods in the country where it will be delivered .
When goods arrive in our warehouse, in the event of non-receipt of the final payment within 30 days we reserve the right to cancel the order and retain the deposit paid by the customer.
Claims for non-conformity of the goods delivered with the order must be sent in writing within 5 (five) days after the receipt of the goods subject of the complaint. Moreover, it is recommended to keep the original packaging and the delivery document in order to make the return.
13. PERSONAL INFORMATION
The processing of information is made in accordance with the law.
The personal information requested is necessary to place orders, issue invoices and warranties.
For this purpose, the information provided by the customer will be communicated to the contractual partners of Industry Interior.
The customer may object to this disclosure, and in accordance with law to exercise the right to access, modify or delete data concerning him by communicating directly to Mobil Service s.r.l, via Economo n. 5 / A, zip code 34123, Trieste (TS) – ITALY.
14. ELECTRONIC SIGNATURE
By confirming the purchase on this site, the customer accepts these terms, therefore, has the same meaning as an electronic signature, which has the same value as a handwritten signature.
15. ENTIRE AGREEMENT
Buyer’s acceptance is expressly limited to the Terms and Conditions in their entirety without addition, modification or exception and any term, condition, or proposal hereafter submitted by buyer (whether oral or in writing), which is inconsistent with or in addition to the Terms and Conditions set forth hereon is objected to and is hereby rejected by Industry Interior. Industry Interior's silence or failure to respond to any such subsequent term, condition or proposal shall not be deemed to be Industry Interior's acceptance or approval thereof.
16. INTELLECTUAL PROPERTY
Mobil Service s.r.l, via Economo n. 5 / A, zip code 34123, Trieste (TS) - ITALY is the holder of all the rights of www.industryinterior.com site and of the diffusion of objects that are contained in the online shop, so the total or partial reproduction of the information contained here, or their use by third parties, are strictly prohibited.
17. CANCELLATION OF TERMS AND CONDITIONS
If one or more of those conditions were declared invalid in application of a law or following to a resolution passed by a competent court; the other provisions will remain valid.
In the event of a lawsuit and in the absence of an friendly settlement reached between the parties, provided that it is possible to apply inviolable provision of law for the protection of consumers (as defined under article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute related to these Terms and Conditions, will be under the exclusive jurisdiction of the Court of Terni.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and to accept specifically the following clauses of the General Conditions of Sale Mobil Service s.r.l: 1-2-3-4-5 -6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19
19. PROTECTION OF PERSONAL DATA
Personal data provided by the buyer are used for the purpose of and for the direction of this contract. The Customer, as provided by the law on protection of personal data, can access his/her data, request corrections, integration and, possibly, the cancellation or the suspension.
In accordance with the Article. 13 of Legislative Decree no. 196/03, we inform that the processing of personal data is needed to perform the contract; the lack of communication makes it impossible to properly fulfill the contract. The treatment will take place at Mobil Service s.r.l, via Economo n. 5 / A, zip code 34123, Trieste (TS) - ITALY, with the use of computerized procedures. The data may be communicate to public administrations, Freelancers or banking institutions; a processor may be aware of datas. To exercise your rights under art. 7 (access, correction, updating, deleting), the interested part may contact: Mobil Service s.r.l, via Economo n. 5 / A, zip code 34123, Trieste (TS) - ITALY.
Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR) available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. show & lng = EN